November 2, 2008

My AT&T Refurbished 1st Gen. iPhone 1Yr Warranty in Question

A while ago, I reported a couple of times that AT&T was clearing out their refurbished first generation iPhone inventory online and I secured a unit at an amazing $250. This was back in May. When the phone arrived, it came with a sticker on the box saying that my refurbished iPhone has 1 year warranty and to be honored by Apple, so go through Apple store for any issues.

I remembered around that time, one of my favorite blog - TUAW also reported an article about how some of the refurbished iPhones do not have correct 1 year warranty reflected when you look up the warranty yourself.

Well, that is exactly what happened to me. That same refurbished iPhone just completely gave up on its multi-touchscreen one day (no drop, no water damage, just quits on its own). When I took it in, the Apple employee at first gave me an expression that he's never seen the refurbished warranty from AT&T, even after I showed him the label from the refurbished iPhone box I got from AT&T. Secondly, he looked up my phone's record which still shows the returned date of the original owner (last year around October) and tells me that is the starting mark of the 1 year warranty. I proceeded to explain and showed him my receipt of May 2008 is when I got the iPhone, he kept on saying it doesn't work that way.

Long story short, the guy at the Genius Bar was cool enough to swap out another unit for me at the end even though he said he was doing me a favor. I am not sure if this replacement is a new unit or another refurbished, but its in much better physical condition than the AT&T refurb unit which had minor scratches throughout (hard to see but its there) and the serial number actually comes up with zero history as opposed to my ATT refurb iPhone unit which had the original owners warranty date tied to the serial no. The Genius Bar guy also said this replacement unit now has another 90 days of warranty from today which I guess would almost make it a full year in my case (this gives me protection into Feb '09 as opposed to the real 1 year term would have been May '09).

Either way, I am happy that atleast Apple stepped up to replace the broken refurbed iPhone for me, but not very cool that AT&T and Apple didn't work out the details between the two.

9 comments:

Anonymous said...

Today is my lucky day :)
Apple is giving review copies of iPad to 100 lucky person. Go to http://bit.ly/cmmVr7 and apply for it.

Anonymous said...

We offer sports shoes sale mbt shoes uk ,like mbt shoes and mbt shoe where sale discount mbt shoes and cheap mbt shoes, mbt shoes sale, you can buy mbt shoes there world best
mbt anti shoes and anti shoes online store!!

mbt shoes said...

buy MBT shoes sale mbt shoes sale online cheap mbt shoes free shipping discount mbt shoes cheap mbt shoes us like MBT Shoes discount a good cheap Mbt Shoes sale love discount Mbt Shoes sale but mbt discount shoes on sale mbt shoes on sale usa usa mbt shoes for sale buy cheap mbt shoes to sell mbt shoes usa online cheapest mbt shoes store I’d like why MBT shoes cheap Here mbt shoes sale in usa Sell mbt shoes on sale buy cheap us shoes to buy Mbt Shoes discount sell cheap Mbt Shoes sale good discount Mbt Shoes sale

Anonymous said...

Cheap P90X
online sale ,it can teach you how to make P90X Workout
you can make a perfect P90X Nutrition Plan
and reasonable P90X Workout Schedule
after watch it , make a rational P90X Workout Sheets
is good for your health, you can get a discount P90X Extreme
online, have a P90X Workout Reviews
equal to have a univeral thing P90X DVDs On Sale
in the lowest price,have a P90X DVDs equal to have anything.

monclerjacket said...

moncler sandals may not be as famous as moncler Boutique but it is really so comfortable that I can not help recommending it. Since I saw moncler pas cher at first sight, I was attracted by the cute cool colors. The light colors make me feel so cool and comfortable. When I try moncler prix on, I feel so easy and pleasant. moncler soldes simple to show off the uniqueness of your personality by trying something pleasant and striking. moncler paris are available in different sizes and colors. You can find any of the size which best fits you. The moncler polo can also be bought online from website. Many colors and designs are available in moncler veste Many famous stars are the honest fans of moncler doudoune, too. The jackets such as the moncler homme
with hoods and reflect a casual wear line. In addition, the simple line of moncler femme
is also suitable for a casual day. You may ask where is the best place to buy doudoune moncler femme? Well, you are right here. We are the most reputable and the perfect doudoune moncler homme online shop. As doudoune femme is one of the most popular fashions down garments internationally. Now is autumn, the winter is coming soon. Buy a doudoune homme to your honey, he or she will never afraid of the winter,, never feel cold in winter with Moncler Gilet

Anonymous said...

ralph lauren
famous for coat. polo shirts
provide quality. You are seeking nautical look ralph lauren polos
are choice. No wonder men desire ralph lauren polo
want to buy ralph lauren uk.
Wear ralph lauren polo shirts
like gentleman. Be the best dressed at party with ralph polo shirts,
at work rl polo shirts.
Popular ralph lauren shirts
are available not only in retail stores, but also in ralph lauren clothing
online stores. We provide different ralph lauren Men's Polo
and other Mens Polo Shirts.
We sale Mens Striped Polos
in lowest price but good quality you buy Mens Long Sleeved Polo
no worried money. Now Mens Long Sleeved Tee
become young best love. They shopping Mens RL Sweaters.
Girls buy Mens RL Hooides
for boyfriends. Boys buy ralph lauren Women's Polo
for girlfriends. Morther’s birthday give her Womens Polo Shirts
as birthday gift. Nomatter where, Womens Polo RL Dresses
is best choice. Womens Long Sleeved Polo
is our best love.

thomas sabo said...

Fashion Jewelry is a very popular accessory that we thomas sabo online like to add when dressing causal or when thomas sabo shop we want to spice up a dressy outfit that we might thomas sabo jewellery wear in the evening. Cheaper jewelry is being opted thomas sabo necklaces by a lot of women and girls these days while thomas necklace earlier only the gold and silver jewelry was thomas sabo necklace being used. Not only is the jewelry cheaper, but thomas sabo necklace charms you get the same great look for less.These necklaces for women days jewelery is available at every place. You can cheap thomas sabo necklace even accessorize you clothes with these jewelry thomas sabo bracelets that are showcased a lot of departmental stores.

pandoraing said...

The claws need pandora bracelets to be substantial enough to keep pandora jewellery the stones secure. A cathedral setting still cheap pandora canada uses claws to keep the stone firmly in pandora bracelets sale place, but it also has the two sides pandora charms of the ring rising up to the center setting, allowing pandora bangles for a more secure setting. Both pandora necklaces claw and cathedral settings involve the pandora beads center stone having a certain pandora earrings height or being raised from the pandora sets band.

Anonymous said...

It was on the newspaper when he saw the watch again. How time flies! 50 years had passed since he saw it the last time. He never stopped finding it during the 50 years. He was too old to remember too many things. However, everything about her was still engraved in his mind and never disappeared.[url=http://www.sunglassescool.com/burberry-sunglasses.html]burberry glasses[/url]
Rolex has excellent styles for both males and females, and the price ranges enormously so that most consumers can have a satisfying Rolex. This ladies¡¯ Rolex President is the ideal watch for the excellent females. It is made of 18k yellow gold, including the crown and the flutes bezel. it has the custom champagne diamond dial with 10 round cut diamonds. The crystal is of scratch-resistant sapphire conversion. The President Bracelet is powerful, giving the watch a modern look. It is the synonym of luxury and elegance and is suitable for the finest tastes. Some other popular dial colors including silver and white and mother of pearl are also provided. The consumers can choose according to personal taste. This style is very popular among today¡¯s young professional women.